Last updated: August 2026

Primordial Services Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or contact us for our services.

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Who we are
Primordial Services Ltd, operating in Essex and surrounding counties.
Contact: 07503877249 | Primordialservices@proton.me

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What information we collect
When you contact us via our website (including the assessment request form), we may collect:

• Your name and contact details (email, phone number)

• Property/land details you provide (e.g. size, location, brief description of the issue)

• Any other information you choose to share with us when making an enquiry

How we use your information
We use the information you provide to:

• Respond to your enquiry and arrange a site assessment

• Provide you with a quote for our services

• Deliver the pest control or wildlife management services you've requested

• Keep records for insurance, compliance, and risk assessment purposes

We do not sell, rent, or share your personal information with third parties for marketing purposes.

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Legal basis for processing
We process your information based on your consent (when you submit an enquiry) and our legitimate interest in responding to and fulfilling service requests.

How long we keep your information

We retain enquiry and client information only as long as necessary to provide our services and meet legal, insurance, and accounting obligations, after which it is securely deleted.

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Cookies
Our website is hosted on Wix, which may use cookies for basic site functionality and analytics. You can control cookie preferences through your browser settings.

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Your rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict how we use your data

To exercise any of these rights, contact us at Primordialservices@proton.me.

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Complaints
If you're unhappy with how we've handled your data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy
We may update this policy from time to time. Changes will be posted on this page.

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Drone-based surveys and imagery

As part of our land assessment and survey services, we may use a CAA-registered drone (operated under a valid A2 Certificate of Competency) to capture aerial optical imagery and footage of the property being assessed.

• Drone flights are conducted in line with UK Civil Aviation Authority (CAA) regulations, including maintaining appropriate distance from uninvolved people, vehicles, and neighbouring properties wherever possible.

• Imagery is used solely for the purpose of the land assessment, survey, or pest/wildlife management service requested, and is shared only with the client unless otherwise agreed.

• Where drone footage incidentally captures identifiable third parties (e.g. neighbouring land, passers-by) who have not directly engaged our services, that footage is used only for the purpose of the assessment and is not published or shared without a legitimate reason.

• Drone imagery is retained only as long as necessary for the service provided and associated record-keeping, then securely deleted.

• Our drone is optical only — no thermal imaging capability is fitted to the drone.

If you have concerns about drone footage affecting your property, please contact us directly.